# Regulatory Request Management (Compliance Management)

[Compliance Management](/en/lr/71434/) provides you with the ability to mitigate non-compliance risks by accessing accurate, up-to-date, and consistent information to include in responses to requests for information related to the regulatory compliance of a product or formulation. For each request, you can quickly create a request from predefined types and include relevant details, and then submit for review. You can provide responses, associate related documents, view similar requests to ensure consistency in responses, and create any required secondary requests.

Depending on your [Admin's configuration,](/en/lr/71438/) object, field, and section labels may appear differently than the labels mentioned in this article. In addition, the available fields, order of fields, and required fields may vary based on your Vault.

## Creating Regulatory Requests

When you create a _Regulatory Request_, you first select the request type that is most appropriate. When you're providing information for some types of requests, you can associate one (1) or more related _Formulations_. You can only see and select _Formulations_ that you have permission to view based on Admin-defined criteria.

The request types you can select include the following:

* _Certificate_
* _Declaration_
* _Other_
* _Raw Material Questionnaire_
* _Registration_
* _Regulatory Data Sheet_
* _Safety Data Sheet_
* _Technical Data Sheet_

### How to Create a Regulatory Request

To create a _Regulatory Request_:

1. Navigate to **Compliance > Regulatory Requests**.
2. Click **Create**.
3. In the dialog, select the appropriate regulatory request type and click **Continue**.
4. _Authority Question_ types only: You can optionally select the **Registration Objective**.
5. Optional: Enter any details about the **Request**.
6. Select a **Priority**.
7. For all types except _Authority Question_, you can specify the following:
  * Optional: Select a **Confidentiality** type.
  * Optional: Select a **Source**.
  * Optional: Select the appropriate **Organization**. Selecting a value here automatically populates the _Organization Type_ field.
  * Optional: Select the **Organization Contact**.
  * Optional: Select one (1) or more **Formulations** to associate with this request.
  * Optional: Select the **Country** of origin.
8. _Safety Data Sheet_ types only: You can optionally select the **Language**.
9. When you are finished entering all relevant details, click **Save**.

## Using the Formulation Composition Viewer
Depending on your Admin's configuration, you may be able to see the [Formulation Composition Viewer](/en/lr/74432/) on _Formulation_ records associated with the _Regulatory Request_. The viewer allows you to visualize and interact with a formula's hierarchical composition and quickly assess its compliance in a specific market before approving it for use by your organization.

To access the Formulation Composition Viewer:

1. Navigate to the appropriate _Regulatory Request_ record.
2. In the _Formulations_ section, click on the appropriate _Formulation_ record.
3. Navigate to the Formulation Composition Viewer section in the _Formulation_ record.

## Reviewing & Responding to Regulatory Requests

After a _Regulatory Request_ is created, you may be notified that your review and response is needed. You can select a response, provide response comments (if applicable), add related documents, and create any required secondary requests, if needed, to obtain missing information required to fulfill the original request.

### How to Review & Respond to a Regulatory Request

To review & respond to a regulatory request:

1. When notified, navigate to the appropriate _Regulatory Request_ record.
2. Click **Edit**.
3. In the _Response Details_ section, select the appropriate **Response**.
4. Optional: If you select _Other_ as the **Response**, enter any **Response Comments**.
5. Optional: Enter the **Closed Date**.
6. Optional: In the **Response Documents** section, click **Add** to search for, and select, related documents.
7. Optional: In the **Secondary Requests** section, click **Create** to create a secondary request for missing or additional information, then:
  *   In the _Create Regulatory Request_ dialog, select the applicable request type and click **Continue**.
  *   In the dialog, provide the details for any required requests to obtain missing or additional information.
8. When you are finished reviewing and responding, click **Save**.

Depending on your Admin's configuration, you may need to select a workflow action from the **Workflow Actions** menu after reviewing and responding to a request.

## Viewing Similar Requests

Depending on your Admin's configuration and your permissions, you may be able to review _Similar Requests_ on the detail page for a _Regulatory Request_. Similar requests that appear in the list are other _Regulatory Request_ records with similar characteristics; you can review the details of these requests to help provide a consistent and correct response to the current request.

To view similar requests:

1. Navigate to the appropriate _Regulatory Request_ record.
2. In the _Similar Requests_ section, review the available requests.
3. To view the details of a particular request, click the request's **Name**.

## Regulatory Request Lifecycle

Depending on your Admin's configuration, _Regulatory Requests_ might use an [object lifecycle](/en/lr/29798/) and include at least the following states:

* **Open**: The initial state of the request.
* **In Review**: The request is being reviewed and responded to.
* **Closed**: All information (including documents) has been provided and responses completed.

## Regulatory Request Workflow

Depending on your Admin's configuration, _Regulatory Requests_ might use an [object workflow](/en/lr/33498/) to suit your team's needs to manage requests from an _Open_ state to a _Closed_ state by assigning tasks to users. You can initiate a workflow from the **Workflow Actions** menu. Depending on your Admin's configuration, this action may be in the **All Actions** menu.