**Source URL:** https://regulatoryone.veevavault.help/en/lr/31231/index.md
# About the Quality-Safety Connection
The Quality-Safety Connection eliminates the manual communication and data transfer associated with relaying Product Quality Complaint (PQC) information between Safety and Quality Vaults and _Adverse Event_ information between Quality and Safety Vaults and minimizes the potential for missed Quality complaint data and investigations, which can lead to a more compliant operation. The connection allows you to link _Complaint Intakes_ in your Quality Vault to _Inbox Items_ in your Safety Vault, as well as track the status of their associated _Complaints_ and _Cases_.
## Transferring PQCs from Safety to Quality
With the Quality-Safety Connection, Vault supports the automatic transfer of PQCs from your Safety Vault to your Quality Vault for the _Complaint Intake_ process. After an _Case Adverse Event_ in your Safety Vault has been identified as a potential PQC via the _Potential PQC_ field on the _Case_, Safety Vault users can run the _Transfer PQCs to Quality_ action on the _Case_ to transfer the identified PQC, along with all relevant patient and product information, via this connection and initiate the _Complaint Intake_ process in their Quality Vault.
Each time the action executes, Vault creates a _Complaint Intake_ in your Quality Vault via the PQC identified and transferred from the _Case_ in your Safety Vault. When Safety Vault users run the _Transfer PQCs to Quality_ action on the _Case_ in their Safety Vault, Quality Vault creates a _Complaint Intake_ for each _Case Assessment_ that has been flagged via the _Potential PQC_ field as containing a PQC. Quality Vault can also create a single _Complaint Intake_ for multiple _Case Assessments_ for a single _Product_ or a _Combination Product_ and store the associated data on a _Safety Case Assessment_ in Quality Vault.
Creating a _Complaint Intake_ through this connection also creates a _Reported Product_ in the Quality Vault for each _Product_ associated with the respective _Case Assessments_. When available, the _Reported Product_ associated with the generated _Complaint Intake_ indicates the _Product Family_ and _Product Variant_ and the _Combination Product_ and _Product Constituent_ information.
Once Vault creates the _Complaint Intake_ in the Quality Vault, Vault generates a corresponding _Quality Complaint Information_ in the Safey Vault, and Quality Vault users can begin the investigation and triage process to determine whether a _Complaint_ is needed. In your Safety Vault, you can track _Complaint Intakes_ transferred to your Quality Vault in the _Quality Complaint Information_ section of the corresponding _Case_. If follow-up _Cases_ are created for a PQC, Vault also creates subsequent _Related Complaint Intakes_ in the Quality Vault and associates them with the original _Complaint Intake_. The Quality Vault also automatically populates the _Type of Complaint Intake_ field on the _Complaint Intake_ and any applicable _Complaints_ with a value of _Follow-up_ to connect existing records and eliminate the need to manually identify and mark records as follow-ups.
## Creating Safety Inbox Items from Quality
With the Quality-Safety Connection, Vault also supports creating _Complaints_ in your Quality Vault and sending the data to your Safety Vault for investigation. If your Quality organization receives a PQC containing a potential _Adverse Event_, Quality users can send information about the _Complaint_ using the _Transfer to Safety_ action. Each time the action executes, Vault creates an _Inbox Item_ in the Safety Vault for each _Complaint_ received from a Quality Vault. The _Inbox Item_ includes an event for each reported adverse event in the _Complaint_. In your Quality Vault, you can track the promotion status and lifecycle state of _Inbox Items_ generated by the connection, as well as their associated _Cases_, using the following fields on the corresponding _Complaint_:
* _Safety Inbox Item Status_
* _Safety Case State_
* _Safety Case ID_
If the _Complaint_ in the Quality Vault does not include a _Case Number_, Vault creates a new _Inbox Item_ and updates the _Complaint_ in the Quality Vault with the Safety _Inbox Item ID_ for traceability. If the _Complaint_ includes a _Case Number_, the newly-created _Inbox Item_ in the Safety Vault links to the original _Case_ as a follow-up _Case_. When you run the _Mark as Follow-Up_ action on an _Inbox Item_ generated by the connection, Vault updates the _Intake Method_ value to _Manual Follow-up_.